Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. We strive to ensure that your purchase is delivered as quickly and as safely as possible.

This Shipping policy forms part of the REFRAME EYEWEAR website terms and conditions.

Shipping

We offer free worldwide shipping for all REFRAME EYEWEAR customers.

You will receive an email notification from us that contains tracking information once your order has been shipped.

In the event that an item is out of stock, we will notify you by email as soon as possible to re-arrange delivery. 

Taxes & Duties

If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our control. We reserve the right to charge any additional costs incurred by REFRAMEEYEWEAR.COM back to you.

Delivery Times

Shipping to Asia: 1~3 business days
Shipping to Oceania : 2~4 business days
Shipping to Europe : 3~5 business days
Shipping to North America : 5~7 business days

* The shipping duration may vary depending on circumstances of carrier and public holidays.

To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it. Best to use a work address so you get it quickly. Our couriers may contact you prior to delivery; so input a valid mobile phone number at checkout. PO Boxes are accepted.

Returns

We hope that you are happy shopping at REFRAME EYEWEAR. Our products go through a rigorous inspection before shipping to ensure the order arrives at your doorstep smoothly.

As such REFRAME EYEWEAR accepts returns of incorrect or defective items in its original condition within 14 days of purchase. Returned goods must be unopened, unused and in a re-saleable condition; for example, the item must have all its packaging, wrapping and protective seals intact.

If you are unhappy with your order, simply email us within 14 days of purchase at kc@reframeeyewear.com with a returns request and we will guide you through the process.

The goods are your responsibility until they reach us, therefore for your own protection we recommend you get proof of postage with tracking link as we can only refund on receipt of the unwanted goods.  If a returned product is faulty, we will refund the original delivery cost and the postage paid by you to send it back to us.  

Kindly note that REFRAME EYEWEAR is not responsible for additional shipping expenses for returns & exchanges. We do not bear responsibility for compensation of returned packages lost in transit without proof of delivery to REFRAME EYEWEAR.

P A Y M E N T

We offer secure online ordering and accept Visa, MasterCard, American Express, and PayPal.